FAQ

Frequently Asked Questions

Shipping and Delivery

What is ‘My Account’?

‘My Account’ is a one stop for all the information related to your order(s). It gives you the complete control to do the following:

  • Edit your personal information like Name, address, etc.
  • Change password
  • Initiate a return / refund of your order
  • Cancel an order

Is it necessary to have an account to shop on Spicescart.in?

Yes. One needs to register shop on Spicescart.in

How can I find out if Spicescart.in delivers to my PIN Code?

When you are on the product view page, you can type in your pin code to check the delivery estimate time and if the pin code is not serviceable, it would let you know.

How do I know my order has been confirmed?

Once your payment is authorized and your order is completed, you will receive an email from Spicescart.in confirming the order placement. You would be provided with the order number, details of the order and the amount you have paid. You will also receive a SMS confirming the same.

Do you take orders over the phone?

No. We do not take orders the phone. Customer would have to place the order by themselves. One could call the customer care support for any difficulties faced during placing the order.

How do I check the current status of my orders?

My Account’ would provide you with complete information of your order including the status. In ‘My Account’, you could click on ‘My Orders’ to get the complete details of your order.

I have already placed my order. Can I add more items to the same order?

No. Once the order is placed, you wouldn’t be able to add more items in it. You can place another order for the items missed out though.

What is the estimated delivery time?

The delivery time varies from cities to cities. Typically it take 3– 5 days for all metros & Tier 1 cities. Tier 2 & 3 cities may take5 to 7 days. Some cities in north east India & J&K etc may take 7 to 10 days. We also ship through Speed Post to few pin codes where no other courier partner can deliver. For any shipment which is getting shipped through India Post, you will be notified at the time of providing your address. India post shipments may take 7 to 12 business days for delivery.

You could enter your pin code at the product view page to know the exact estimate time of delivery.

How are orders placed on Spicescart.in delivered to me?

Once the order is placed, Spicescart.in ships out the order through one of our various courier partners. All these partners are reputed logistic service provider. Once your order has been shipped you will get an e mail and SMS informing you the details of courier partner and AWB number using which you can track your shipment. Further more, we would also share the estimate delivery dates via SMS and email.

Why did I receive only a part of my order?

The reasons why you would have partially received the order are:

  • We shipped out your items in two different shipments. The other would still be in transit.
  • The stock for the remaining items was not available. In this case, you will receive a call from our customer care informing you the same. Only after your confirmation, the order will be shipped to you. In the unlikely situation, if you are not available on your mentioned phone number, an e mail will be sent to you informing the same.

You could call our customer care to get more clarity on your order status.

Does Spicescart.in deliver outside India?

You can place orders from across the world but delivery addresses are restricted to India. We are currently not doing international shipping of products.

What are the shipping charges?

Spicescart.in offers free shipping within India on all products purchased on its website. Minimum purchase should be Rs.1000/-.

How does the delivery process work?

Spicescart.in uses reputed logistics to deliver products to your door steps. Once your order is placed, one of our logistic partners would pick the product from us and deliver it you

How can I track the delivery of my order?

Once your order is placed, Spicescart.in assigns your order to one of our courier partners. A SMS would be sent to your registered phone number with the details of the courier partner along with the AWB #. You can track the order using the AWB # on their respective website

Returns and Refunds

How do I initiate return on Spicescart.in?

Returns can be initiated online by logging into your Spicescart.in account, navigate to “My Orders” section, select your order and click on returns. To initiate returns now click on the here.

When and how can I cancel an order?

Once you have placed an order, the details of your order populates in your ‘My Account’. You can cancel the order within 1 hour from the time it was placed. Once the 1 hour has lapsed, unfortunately you would not be able to cancel the order. However if you have paid using credit card/net banking, you may choose not to accept the order and we will refund the amount to you, once the shipment comes back to us.

Do you exchange or replace items?

We do not have product to product replacement at Spicescart.in However, if you have any problems with your order, especially in terms of quality, packing, or if you come across any defects, we’ll be happy to refund it. All you need to do is return the product back to us within 15 days of delivery. You would be refunded once the returned item(s) reaches us. For Credit Card/Net Banking, refunds will be done through payment gateway. The refunds will be initiated within 48 hours of items getting received at the warehouse. It typically takes 3 to 5 days for refunds to reflect in to your account which is completely dependent on your bank. While initiating the returns, you would be requested to share your account number and IFSC code of the bank to which you would want the refund amount to be transferred.

I need to return an item, how do I arrange the return?

You could initiate a return for your order / item by going into My Account > Returns / Refunds. You can initiate a return  within 15 days of order delivered. Alternatively, you can call us between 9 AM to 7 PM (Monday to Saturday) on XXXXXXX.

I would like to ship the return to Spicescart.in. How can I do this?

If you are return the products, kindly address the package to the below mentioned address. Additionally, please mention the invoice number and the item number for the items you are sending on a paper and keep it inside package.

SPICESCART.IN, MAMPUZHA HOUSE, KOCHARA P O, KOCHARA.

I have changed my mind and would like to retain the product. What do I do?

Please contact our customer support team in case you want to cancel the reverse pick up of your item. If the item is already picked up by the LSP from your door step, we would not be able to cancel the return.

When are returns not possible?

When the below mentioned points are not fulfilled, returns are not possible.

  • Return needs to be initiated within 5 days from the date of delivery.
  • Item(s) of the order should not be used.
  • The tags of the items should be intact and not removed.

When are Refunds provided?

Refunds would be initiated once the returned product has reached our warehouse. Refunds would be initiated within 48hours from the time your product is delivered to the warehouse.

What are the modes of refund available after cancellation?

Spicescart.in provides refunds in 2 different forms:

Credit Card/Net Banking: Orders placed with Credit Card or Net Banking, refunds will be done through payment gateway. The refunds will be initiated within 48 hours of items being received at the warehouse. It typically takes 3 to 5 days for refunds to reflect in to your account which is completely dependent on your bank.

Payment Options

How do I pay for a Spicescart.in purchase?

The payment options we support are:

  • Credit Card
  • Debit Card
  • Net Banking

We process online payments through reputed payment gateways like Billdesk & Payzippy, which provides secure, encrypted connections for all credit card, debit card and Net Banking transactions.

Are there any hidden charges when I make a purchase on Spicescart.in?

There are no hidden charges. The prices shown against each product is the final price and you wouldn’t be asked to pay any more than that.

How do I pay using a Net Banking?

You can pay through your Net Banking account with ICICI, HDFC, IDBI Bank, Axis Bank, OBC, SBI and 30 other Indian banks.
On the Payment page, choose Net Banking as your preferred mode of payment and click to place your order.
This will take you to the banking site where you will need to enter your bank login details (Net Banking User ID and Password) and the transaction password. Once successful, you’ll receive a confirmation and your order will be processed.
We support the following banks for Net Banking
We support all major banks.

Is it safe to use my credit/debit card on Spicescart.in?

All credit card and debit card payments on Spicescart.in are processed through secure and trusted payment gateways. Spicescart.in does not store or capture any credit card or net banking related information. 3D Secure password service is used by Banks for online transactions, providing an additional layer of security through identity verification.

Can I make a credit/debit card or internet banking payment on Spicescart.in through my mobile?

Yes. You can make payment through the mobile site of Spicescart.in. The mobile site too uses trusted payment gateways which keep your card information secured and protected.

POLICIES

Payment Options

Payment Options on Spicescart.in

The payment options we support are:

  • Credit Card
  • Debit Card
  • Net Banking

We process all online payments through BillDesk , PayU and Instamojo, which provides secure, encrypted connections for all credit card, debit card and Net Banking transactions.